Frequently Asked Questions

Only our Duck is Halal certified, the Turkey is not.

Yes, but only between October and December. Please let us know via the “Order Notes” box when you checkout.

Yes, you can place your order today for a future delivery date. Please let us know your preferred delivery date via the “Order Notes” box when you check out.

Yes, your order needs to be in by 8am the previous day for processing. Dispatch date will vary depending on your location. Further details are on our “delivery” page.

If your order is over $100 freight is free. If your order is under $100, a $20 freight charge will be applied.

No, sorry.

A discount coupon will be emailed to you when you register on the login. Please check your junk mail. It must be used when you are ordering. We can not add it retrospectively.

No, we do not have a shop sorry. Our full range is available on the website.

Yes, you are welcome to come out and pick up your order at least 24 hours after your order is placed so that we can have it ready for you. Eftpos is available. Please pick up between the hours of 10am and 2pm from 193 Bruces Road, Sefton, Canterbury.

Size 8 is the largest bird that will fit in a domestic oven. A size 8 will feed 14 – 15 people.

No, we don’t sell geese or pheasants and we don’t sell any live birds.

Our dispatch team pack all orders with plenty of ice and gel packs to ensure your order gets to you in optimum condition. We use an overnight courier service so if there has been a holdup along the way, your order might arrive in a semi-defrosted state.

We did everything we could to prevent this from happening. Please check it is still cold to touch, and the external temperature is below 8°c. If so, your product will still be fine to re-freeze.

If it is still cold to touch, and the external temperature is below 8°c, then yes, your product will still be fine to re-freeze.

No. We use the Poste Haste overnight courier service. Their delivery routes can vary. Please contact us to check your address and discuss alternative options.

When your order is dispatched, (the date will vary depending on your location, further details are on our “delivery” page) you will receive a tracking number via email. You can enter this tracking number into the “barcode” button on the “track and Trace” page on the Poste Haste website.